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  •   10 months ago

Unfair billing

Good day,
I was billed during the hackathon even though your rules mentioned that there was no fee for participation and I still had tokens. I have raised the issue with the Bolt team and have not received any reply not even an acknowledgement of email. Instead while waiting for feedback I have been billed again. This time with a receipt the first there was no receipt. Please help this has turned my hackathon experience into a nightmare.

  • 4 comments

  • Manager   •   10 months ago

    Hello Bethel, Thank you for reaching out. Please contact support@bolt.new with the details and review their billing support article here https://support.bolt.new/account-and-subscription/billing

    Thank you,

  •   •   10 months ago

    Hi Michelle,
    Thank you. As I have mentioned above, I have contacted them and didn't even receive an acknowledgement of my email. I have sent another and copied your support team email, hopefully you can help me resolve this matter that is turning into a nightmare instead of a good hackathon experience.
    Kind Rgds

  • Manager   •   10 months ago

    Hi Bethel, I am really sorry to hear that. I'm not able to help with Bolt billing support but please reach out to them and manage your subscription to avoid any further bills. Thank you,

  • Private user

    Private user   •   8 months ago

    Why didn't I pay anything to participate in the competition?

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