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  •   11 months ago

Problem with Bolt Pro code and team account

Hello,

We're a team of two registered to participate in the hackathon. Since we wanted to work on the same project, we created a team (it is not clearly explained how to work with teams in the sema bolt.new project in the hackathon info). Because of that, I registered and used the 30$ code to pay for the team plan for me. However, when we tried to upgrade my teammate plan and use her code, I wasn't asked for confirmation or any other code, so we're worried my card might be charged so I have frozen my card. We immediately downgraded my teammate's account. Could you explain how we can work as a team in the hackathon and resolve this situation?

If the team plan can't be used and it has to be the regular PRO plan synchronized with GitHub, could you remove and cancel the teams plan and give me another code for the subscription to the regular PRO plan so we can continue working on the hackathon? We haven't used any resources of the teams plan.

We have also sent an email to support and post a message in discord but nobody answered us. Also our suspicions of extra payment were confirmed when after a while I received the attempted payment of 60$! However, I have already used my 30$ promo code so the subscription for my teammate should be only 30$.

Thanks in advance.

  • 4 comments

  • Manager   •   11 months ago

    Hi Santi,

    I'm sorry to hear about these challenges. We're going to see if we can get more information for you. Hang tight!

    Stefanie

  • Manager   •   11 months ago

    Hi Santi,

    I found a suggestion for you to team up! The recommendation is to use the GitHub integration (https://support.bolt.new/integrations/git) This should let you push the Bolt code to GitHub, work in tandem in GitHub, and then push back to Bolt before submission.

    Let us know if this works for you!
    Stefanie

  •   •   11 months ago

    Hi Stef,

    Thanks for responding. We've tried using GitHub, but it doesn't allow both of us to work on the same repository, even though my partner is a contributor.

    On another hand, I'm still having the problem of receiving $60 payment attempts for the team plan we haven't used. I'd like to get a new code for the Pro plan, which I can redeem on my personal plan, where I have a project started for the Hackathon. I'd like to cancel the team plan.

    Thanks in advance

  • Manager   •   11 months ago

    Hello Santi, Please reach out to the Bolt billing team to cancel the team plan as that is not supported for this hackathon. https://support.bolt.new/account-and-subscription/billing

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